To our most valuable customers:
The Computer Doctor team has been following the developments of the COVID-19 virus very closely in recent days. Since our founding in 1999, we have made it our business to be responsible members of our community, specifically in the ethical standards with which we hold ourselves and our business. Three very important pillars of our standard of ethics are: ensuring the safety and welfare of our employees while at the work site; strict adherence to government policy; and putting our customers best interest before our own. These standards have become even more salient, as we take into consideration our responsibility in limiting ourselves, our employees, and our customers to exposure to the COVID-19 pathogen.
We will keep in close contact with our employees, ensuring that they are in good health at the start of each day. We will help keep them up to date on current guidelines of social distancing or quarantine set forth by the federal or state government. If an employee is not feeling well, they will be allowed sick leave without question. Work for that day will either be assigned to another employee still in good health, or postponed until we can fit the project into the schedule. We may offer a remote (online) support visit via phone or video chat and connect to your computer over the Internet, as an alternative to an onsite visit.
We will contact our customers first thing in the morning on our scheduled day of installation or service to verify that they are still healthy and comfortable with allowing our technicians into their office.
Our staff will clean their hands with disinfectant wipes before entering a jobsite and after leaving. We will be wearing PPE (personal protection equipment) which may includes masks, eye shields and gloves.
It is our intention to continue to serve our customers and our community in the safest way possible. We intend to comply with all government instructions with regard to our industry as they are given. Due to the uncertain nature of the current environment, our policies may change suddenly and without notice, however, we will make every effort to keep immediate customers up to date. Feel free to contact me directly if you have any questions or concerns.
Bryanna Altman, CEO
The Computer Doctor